Following FAQs are some common concerns of our customers before & after purchasing.
If you have any other questions, please just send it to csr@uponbasics.com.
Need Help?
For any emergency or immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
Contact Method
E-mail: csr@uponbasics.com
Whatsapp: +1 (201) 349 2850
Pre Purchase Concerns
No, we will bear the tax part. If you are charged with extra duty, feel free to reach out to customer service team for help.
Kindly refer to the product description and lookbook & the size guide.
To save your time and reach our support quickly, please refer to the return & refund policy for details.
It depends on the sale details, you can always ask customer service for help.
Yes, we have stuff to keep an eye on the requests, but may not be as instant as weekdays, please be more patient.
After Purchase Questions
Please allow 1-3 business days for warehouse processing, typically it will take about 7 to 14 business days to arrive. The arrival time varies from country to country.
Typically, this is caused by an incomplete/incorrect shipping address or carrier cannot get in touch with you. Please contact the shipping company or customer service to arrange for a correction or re-delivery of your parcel.
According to our Return policy, the following items cannot be returned or exchanged: jewelry, underwear, handmade accessories and any customized items for which return or exchange is noted as not being supported. Also, the return was only accepted within 30 days after the purchase date.
Really appreciate your attention and support to UponBasics, we always aim to provide pleasure shopping experience and make you look more gorgeous with even less effort. You can leave your comment in purchased product page, we will have special staff to deal with it.
