Shipping Policy

Shipping Fees:

At UponBasics, we are delighted to offer complimentary standard shipping for all orders in Europe and America, exclusively for our valued customers. We want to ensure a seamless shopping experience for you, so you can enjoy our products without any additional shipping costs. We understand that affordability is essential, and we strive to make your shipping experience hassle-free.

Customer Service:

We value your satisfaction above all else. If you encounter any issues or have any questions regarding your order, our dedicated customer service team is here to assist you. Feel free to reach out to us at csr@uponbasics.com, and we will promptly address your concerns. Your feedback and inquiries are always welcome, as we continuously strive to enhance your shopping experience.

Expected Shipping Time:

We aim to provide you with an accurate estimate of when you can expect to receive your order. The expected delivery time is calculated by adding the shipping time and processing time together.

Our dedicated team will process your orders in our warehouse within 1-3 business days. For international orders, please anticipate a delivery time of approximately 7-14 business days. Please note that this timeframe may vary for pre-order products, so we kindly ask you to check the availability information for such items.

*Important information:

● During peak seasons such as sales or public holidays, there may be slight delays in dispatching your order due to a high volume of packages. Rest assured that we are working diligently to ensure your order reaches you as soon as possible, despite any potential delays. We appreciate your patience and understanding during these busy periods.

● To ensure a smooth delivery process, we kindly request you to carefully review and double-check your shipping information before placing an order. Please provide us with your complete and accurate address, including your door number, email address, and phone number. Avoid abbreviations as they may cause difficulties for the carrier in locating your address promptly.

● Please note that once the carrier has picked up your items, we regret to inform you that we are unable to redirect or withdraw your order. Therefore, it is crucial to verify all shipping details before confirming your purchase.

● In the event of a failed delivery caused by incorrect or inaccurate shipping information provided by the customer, we regret that we cannot offer a refund. To avoid any inconvenience, we kindly request you to ensure the accuracy of your shipping details during the checkout process.

International Customs & Taxes:

We understand the importance of a transparent and hassle-free shopping experience. Therefore, we are pleased to inform you that UponBasics will cover any customs and taxes fees associated with your orders. We want you to enjoy our products without any additional costs or surprises upon delivery. Rest assured that we will handle any customs and taxes procedures, ensuring a smooth and convenient shopping experience for you.

Thank you for choosing UponBasics. We are dedicated to providing exceptional service and meeting the shipping needs of our valued young US ladies. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. Happy shopping!

Order Tracking